*Upwork's basic plan is free to use, so employers only pay freelancers the confirmed fee, plus the standard 3% for admin and payment processing.
**The Plus Plan includes premium customer support, team reporting, 15 invites to freelancers instead of 3.
Upwork is an excellent freelance marketplace that allows employers to connect with freelancers who can complete remote projects. Over 30% of Fortune 500 companies have relied on Upwork to find creatives such as designers, writers, and developers.
More than 171K of Australians have hired great freelancers in the fields of customer service, admin support, accounting, engineering, and more using Upwork. The top categories where freelancers are hired in Australia include web, mobile, & software development, and sales & marketing. Upwork receives a rating of 4.9/5 from Australian users.
- Upwork is a reputable remote marketplace used by brands such as Airbnb, Dropbox, Microsoft, Samsung, and more to find quality freelancers.
- There are over 18M registered freelancers to choose from.
- There are more than 5M registered clients who find freelancers using the site.
- Employers can post projects at no cost or choose from paid options.
- Freelancers can search projects by skills and Australian province or city, ensuring that viable projects are found fast.
- You can connect with a remote workforce representing 180 countries.
- Millions of projects are posted to this platform with over 5,000 skills represented across more than 70 categories.
- AI-matching technology instantly generates a freelancer shortlist based on your project requirements.
- Employers have access to individual freelancer's profiles and can see their ratings.
- You can receive invoices through Upwork's platform to easily pay for the work you've authorized.
- Projects include social media visibility on Facebook, Twitter, and LinkedIn.
- Upwork is more affordable than competitors such as SEEK and Careerjet.
- The basic plan excludes advanced candidate management tools.
- Some freelancers might be deterred by having to pay a fee based on their earnings.
- There is no option to search for projects by employer, which can make it difficult for freelancers to find you.
- There are no multilingual site options, which may limit certain candidates from using the platform.
- Employers and freelancers located or traveling in the following restricted areas are not allowed to register Upwork accounts: Iran, North Korea, Syria, Crimea (region of Ukraine), Cuba (or individual nationals of Cuba), as well as any other region restricted by law.
- Individuals or entities on the Specially Designated Nationals (SDN) are not permitted to use the platform.
- There is no local office or contact number.
- Pricing is not available in AUD.
- All payments to freelancers are made in USD.
- There is not a wide variety of plans on offer.
More than 140 complaints about Upwork were found on Better Business Bureau, but most queries received attention from Upwork. On Sitejabber, 2.4K+ spoke positively about Upwork, awarding the site 4.3 out of 5 stars. On Trustpilot, Upwork received 4.5 stars based on the reviews of over 5.8K users.
However, a small number of Australian users on Product Review have reported issues with hidden costs and unclear pricing on Upwork's website.
How to Post a Project on Upwork:
Five easy steps for posting a project on Upwork.
Post a project on Upwork.
Click "Find Talent."
You'll find this green button on the left-hand side towards the center of the home page.
A pop-up window will appear. To log in with your Google credentials, click "Continue with Google."
Alternatively, enter your work email address, and first and last name, followed by a password of your choice. From the drop-down list, select your country. Lastly, check the box to agree to the terms and conditions, then click "Create my Account."
Select "Post a Job."
From the dashboard, click the green "Post a Job" button in the top-right of the page.
Select your job posting type.
Check the applicable boxes to select the type of job post you'll be creating.
To make a new job posting, check the "Create a new job post" option, then select either the "Short-term or part-time work" or "Designated, longer term work" option.
Alternatively, click "Edit an existing draft" to make changes to a post you've already created.
Click "Continue" to proceed to the next window.
Complete your job posting.
Starting with the title, complete all the required sections of your job posting. Click "Next" each time you are ready to proceed to the following section.
Choose an eye-catching, descriptive title for you job posting, then select a category, and click "Next."
Craft a job description that outlines the duties of the job and also highlights the qualifications and skills required. Click "Next" when you are done.
Provide additional details pertaining to the role. Add screening questions or request a cover letter, then click "Next."
Select the skills and expertise that are important to the job. Click on the applicable options from the different categories to add them to your list. Choose the level of experience required for the role, then click "Next."
In the "Visibility" section, choose who should be able to view your job post and select the number of hires for the role. If applicable, add the required qualifications. Click "Next."
In the "Budget" section, add any information related to remuneration, then click "Next."
Review and post your job.
Read through your job post to make sure all the details are correct. When you are ready, click "Post Job Now."
To make changes, click on the grey pen icon on the far-right of each section. Click "Update" to save your changes.
Upwork vs. Gumtree:
Gumtree and Upwork both offer free and paid options, but Gumtree offers plans with more features, additional job categories, branding solutions, and ATS. If you're exclusively targeting Australian freelancers, Gumtree is probably the better option, but keep in mind that the pool of freelancers may be smaller if you advertise with Gumtree.
Upwork vs. SEEK:
SEEK receives much more traffic from Australia than Upwork does, and offers more comprehensive features, but it is also one of the most costly job boards in Australia. If you require access to a resume database, additional resources, and would like to connect directly with job seekers via personalized messages, opt for SEEK.
Upwork vs. Careerjet:
Careerjet is a job board used by job seekers from across the world and is a more user-friendly platform as it offers 28 languages. Careerjet is also a job aggregator that adds jobs from 90+ countries to its database, a feature Upwork lacks. However, job posts start at US$100.00 on Careerjet, with no free options.
What is Upwork?
Upwork is a leading remote talent platform where employers can connect with a pool of independent freelancers from around the world.
What does it cost to post a project on Upwork?
Upwork's pricing options include a free basic plan and paid packages.
How can I edit a project on Upwork?
- Click on the "My Jobs" tab from the Upwork dashboard.
- Select the project you would like to edit under "Open Jobs."
- Click on "Edit Posting" in the "Actions" menu.
- Make your changes.
Is Upwork better than Fiverr?
Both Upwork and Fiverr offer platforms that connect employers with talented global freelancers. Upwork has both free and paid pricing plans, while Fiverr offers customized service packages. Both charge freelancers a fee based on their earnings.
What kind of projects are on Upwork?
There are a wide variety of projects on Upwork, including ones in design, video and audio, development and IT, marketing, writing & translation, admin and customer support, HR, and more.
How does Upwork make money?
Upwork earns money in the form of service fees from both freelancers and clients who use the platform. Freelancers pay between 5% and 20% of their earnings based on how much they've billed their clients, while clients are charged a 3% admin and payment processing fee each time they pay a client.