Medical Support Assistant Job Description

Medical Support Assistant Job Description

July 21st, 2020

Medical Support Assistants work in medical facilities to support Doctors with administrative work, record keeping, and scheduling patient appointments. Medical Support Assistants mostly work closely with Doctors, Nurses, and other medical staff in hospitals, medical clinics, and private practices.

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Medical Support Assistant Job Description Template

We are looking for a detail-oriented team player to join our workforce as a Medical Support Assistant. The responsibilities of the Medical Support Assistant include greeting patients, maintaining and recording medical data in patient files, controlling patient accounts, and handling scheduling.

A successful Medical Support Assistant should have excellent administrative and data entry skills. Ultimately, a top-notch Medical Support Assistant should be empathic to patients and supportive of Doctors, and should work well in a team environment.

Medical Support Assistant Responsibilities:

  • Answering phone calls and emails and delivering messages to staff members.
  • Greeting patients and visitors, answering basic questions, and directing them to the correct departments.
  • Maintaining patient records and updating their medical data, both manually and electronically.
  • Organizing the paperwork and opening files for new patients.
  • Verifying patients' insurance information.
  • Assisting Doctors with patient examinations, as needed.
  • Collecting and documenting patients' basic health information, including height, weight, and vital signs, for the Doctors to review during examinations.
  • Recording Doctors' orders regarding patient care and scheduling the appointments.
  • Tracking inventory and ordering supplies.
  • Maintaining employee timesheets and attendance records.

Medical Support Assistant Requirements:

  • High school diploma or GED.
  • A minimum of one years' vocational training may be advantageous.
  • Certification, such as Certified Medical Assistant or similar, may be advantageous.
  • Administrative experience and basic knowledge of medical terminology.
  • Experience with electronic medical records (EMR) and scheduling skills.
  • Basic computer skills, attention to detail, and organizational skills.
  • Excellent customer service and communication skills.

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