IT Help Desk Resume

A step-by-step guide to writing an IT help desk resume with a free template included.

IT Help Desk Resume

July 10th, 2020

An IT Help Desk job typically entails providing IT support to end-users. Employers look for advanced knowledge of IT operating systems, networks, and software, along with exceptional interpersonal skills. An IT help desk resume should outline your experience and expertise, as well as your personal details.

IT Help Desk Resume Free Template

Download this IT help desk resume template in Microsoft Word format.

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IT Help Desk Resume Example:

Your Name

IT Help Desk

[Street Address] [City] [Zip code]

[Contact number] [Email Address]


[Briefly describe your background, skills, and qualifications.]


  • [Competency 1]

  • [Competency 2]


Company Name / Job Title Month 20XX - Present, Location

Company Name / Job Title Month 20XX - Month 20XX, Location

Company Name / Job Title Month 20XX - Month 20XX, Location


School Name / Qualification Month 20XX - Month 20XX, Location

School Name / Qualification Month 20XX - Month 20XX, Location

Professional Affiliations / Memberships / Certification:

  • [Membership 1]

  • [1st certification]

  • [2nd certification]


  • [Notable career achievement description 1]

  • [Notable career achievement description 2]


  • [Certifiate of Merit]

  • [Certificate of Excellence]

How to Write an IT Help Desk Resume:

1. Add your contact information.

Start your resume by listing your full name, job title, and contact information. Your contact information should include your cellphone number, email address, and physical address.

2. Write a summary.

Write a short paragraph describing your experience and accomplishments. Also briefly elaborate on why this background made you apply for the job and how it aligns with your career path.

3. List your skills.

Immediately after the summary, list all of your skills in a block layout. It's important to highlight your areas of expertise near the top of the page to draw attention to your strengths. Make a bulleted list that includes skills like providing IT support, making recommendations, configuring networks, and updating operating systems and software.

4. Add your professional experience.

In reverse chronological order, list all the jobs you've held by employer, date, and location. Describe what you did in each role concisely in bullet format.

5. Add your education.

Under the education heading, list your highest degree first under your college/university name and the dates you attended school. If you're currently a student, write "in progress" followed by the date you expect to complete your degree.

6. Add any professional certifications.

List any professional certifications that you've obtained during your career, such as "Cisco Certified Network Associate (CCNA)", or "Apple Certified Associate (ACA)."

7. Describe your notable achievements.

List your finest accomplishments throughout your career. These can include successfully upgrading a company's IT infrastructure, developing a software user-guide for employers to refer to, implementing more efficient error logging procedures, and more.

8. List your awards.

Be sure to include any awards of achievement or merit at the bottom of your resume.

What Employers Look for in an IT Help Desk Resume:

  • A degree in a computer-centered discipline.
  • Experience in a similar role.
  • Advanced proficiency in installing, maintaining, and updating IT systems.
  • Indications of knowledge and experience with the latest IT systems.
  • Communication and organizational skills.
  • Evidence of team- and independent work.


What kind of experience is needed for an IT Help Desk job?

  • Providing IT support.
  • Installing, maintaining, and upgrading operating systems, networks, and software.
  • Performing inspections and documenting processes.
  • Training staff.
  • Making IT-related recommendations.

How much experience is needed for an IT Help Desk job?

Requirements may vary. It is advisable to carefully read the job requirements before you submit your resume. Some IT Help Desk positions are entry-level jobs where no prior experience is needed, whereas other advertisements require candidates to have a minimum number of years of experience. If you are about to enter the job market, add "entry-level" to your IT Help Desk job search terms.