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IT Help Desk Resume Free Template

Download this IT help desk resume template in Microsoft Word format.

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IT Help Desk Resume Example:

Your Name

IT Help Desk Agent

[Street address]
[City]
[Zip code]

[Contact number]
[Email address]

Summary:

[Briefly describe your background, skills, and qualifications.]

Competencies:

  • [Competency 1]

  • [Competency 2]

Experience:

Company Name / Job Title Month 20XX - Present, Location

Company Name / Job Title Month 20XX - Month 20XX, Location

Company Name / Job Title Month 20XX - Month 20XX, Location

Education:

School Name / Qualification Month 20XX - Month 20XX, Location

School Name / Qualification Month 20XX - Month 20XX, Location

Professional Affiliations / Memberships / Certification:

  • [Membership 1]

  • [1st certification]

  • [2nd certification]

Achievements:

  • [Notable career achievement description 1]

  • [Notable career achievement description 2]

Awards:

  • [Certifiate of Merit]

  • [Certificate of Excellence]

How to Write an IT Help Desk Resume:

$0.00 USD
4 Hours

A complete guide to writing an IT help desk resume with a free template.

1. 

Start with a summary.

1.1 

Make your summary stand out.

Make your summary stand out.

You'd need your summary to create a good first impression, intriguing employers enough to continue reading your resume. Start by highlighting your core skills, years of experience, top achievements, and include the reason why the job aligns with your career path.

1.2 

Keep your summary short and to the point.

Keep your summary short and to the point.

Limit your summary to a maximum of four sentences and only include the most pertinent information. Add a sentence about how your specific skill set and experience will benefit the employer's organization.

2. 

List your technical skills.

2.1 

Start with your most important competencies.

Start with your most important competencies.

Make a bulleted list that showcases your core skills, such as providing in-person and online IT help desk support, recommending improvements to user-experiences, configuring networks, and updating operating systems and software.

Be sure to mention all relevant skills that could set you apart from other candidates.

2.2 

Match your skill set with the job posting.

Match your skill set with the job posting.

Directly match your skills with the job requirements and do not list skills that will not be needed for the position. You'll want to list all relevant skills and competencies you have acquired over time.

2.3 

Be honest.

Be honest.

When highlighting your skills, remain honest about your level of expertise as the hiring process may require practical assessments.

3. 

Highlight your professional experience.

3.1 

Add your experience in reverse chronological order.

Add your experience in reverse chronological order.

The work experience section is an imperative part of your resume as employers will want to read about the IT help desk tasks you've performed in previous roles. You'll want to start this section with your most recent position.

3.2 

Add the places you have worked.

Add the places you have worked.

Be sure to pay special attention to the responsibilities you were assigned in previous roles. This will help employers envision you in the position and determine the type of tasks you're knowledgeable in.

4. 

Outline your education information.

4.1 

List your qualifications.

List your qualifications.

Add your qualifications in reverse chronological order. Each qualification entry should mention an institution name, the dates of attendance, and a location.

4.2 

Indicate qualifications in progress.

Indicate qualifications in progress.

If you're studying towards a qualification, mention it at the start of this section. Omit the dates and instead include the words "In Progress."

5. 

Add your certifications.

5.1 

List any relevant professional certificates.

List any relevant professional certificates.

While your resume thus far already reveals a lot about you and your abilities, to help improve your chances of an interview, don't neglect to mention any IT-related certifications, for example:

  • Cisco Certified Network Associate (CCNA).
  • Apple Certified Associate.
  • W3C Professional Certificate in Front End Web Development.
5.2 

Start with your most relevant certificate.

Start with your most relevant certificate.

If you obtained more than one certificate, consider which one employers would be most interested in and mention it first.

6. 

Showcase your career achievements.

6.1 

Add career milestones.

Add career milestones.

Your career highlights are a great addition to your resume because they act as solid references, proving to employers that you're more than capable of exceeding their expectations.

You'll immediately want to capture an employer's attention, so start this section with your most impressive IT help desk achievements.

6.2 

Showcase major help desk assignments.

Showcase major help desk assignments.

Provide sufficient details of your proudest accomplishments, for example, successfully assisting clients to migrate to a new software platform, developing a user-guide for employees to refer to, implementing more efficient error logging procedures, and more.

Be sure to include metrics to emphasize the impact your achievements had on the business. The more specific, the better.

7. 

List any professional awards and job promotions.

7.1 

Add key career highlights at the end of your resume.

Add key career highlights at the end of your resume.

These usually include professional achievements such as awards or job promotions that may be of particular interest to employers.

7.2 

Provide the details of your professional achievements.

Provide the details of your professional achievements.

Use bullet points to briefly describe each highlight and list them in reverse chronological order. Each entry should identify the institution/employer and remember to include a date.

What Employers Look for in an IT Help Desk Resume:

  • A degree in a computer-centered discipline.
  • Experience in a similar role.
  • Advanced proficiency in installing, maintaining, and updating IT systems.
  • Knowledge and experience with the latest IT systems and user interfaces.
  • Communication, collaboration, and organizational skills.
  • Evidence of team- and independent work.

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FAQs:

What kind of experience is needed for an IT help desk job?

  • Providing clients and employees with IT support.
  • Installing, maintaining, and upgrading operating systems, networks, and software.
  • Performing inspections and documenting processes.
  • Training staff.
  • Making IT-related recommendations.

How much experience is needed for an IT help desk job?

Requirements may vary. It is advisable to carefully read the job requirements before you submit your resume. Some IT help desk positions are entry-level jobs where no prior experience is needed, whereas other advertisements require candidates to have a minimum number of years of experience. If you are about to enter the job market, add "entry-level" to your IT help desk job search terms.

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