Field Service Representative Job Description

Field Service Representative Job Description Template

We are looking for an outgoing, dedicated individual to join our team as a field service representative. The responsibilities of the field service representative include undertaking customer support tasks, completing on-site installations, repairs, maintenance, and tests, and ensuring proper task management so that all work progresses according to the schedule.

To be a successful field service representative, you should have excellent problem-solving and time management skills. Ultimately, a top-notch field service representative should have strong leadership, sales, service, and marketing skills.

Field Service Representative Responsibilities:

• Providing on-site technical support and performing customer support tasks.
• Delivering, installing, repairing, maintaining, and testing equipment.
• Resolving operational issues in the field.
• Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Collaborating with colleagues and sharing information to ensure top-notch customer support.
• Managing work progress and ensuring adherence to schedules.
• Tracking and documenting work progress and writing service reports.
• Adhering to all of the company's rules and regulations.
• Developing and maintaining strong customer relationships.

Field Service Representative Requirements:

• High school diploma or GED.
• A technical degree or certification may be advantageous.
• Previous experience as a field service representative or in a related sales or service role.
• Strong working knowledge of the relevant technical equipment.
• Experience with mobile tools and applications.
• Excellent leadership, communication, customer service, and sales skills.
• Great critical thinking and problem-solving skills.
• Good teamwork, time management, and interpersonal skills.