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Interview Questions for Veterinary Office Managers:
1. How would you deal with an irate pet owner who was unable to secure an earlier appointment for his or her pet?
Demonstrates the candidate’s patience as well as communication and customer service skills.
2. What would you do if you witnessed a new employee stealing veterinary medical supplies?
Demonstrates the candidate’s communication, problem-solving, and leadership skills.
3. How would you address a distraught pet owner whose pet was just diagnosed with a terminal illness?
Demonstrates the candidate’s empathy, patience, and communication skills.
4. What would you do if a long-standing office employee kept making careless administrative errors?
Demonstrates the candidate’s communication and leadership skills as well as experience.
5. What would you do if the presiding Veterinarian had called in sick but had many appointments lined up for the day?
Demonstrates the candidate’s management, communication, and customer service skills as well as experience.