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Member Service Representative Job Description

We are looking for a motivated member service representative to be the first point of contact for all membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.

To be successful as a member service representative you should have strong customer service skills and enjoy working with people. A top-notch member service representative should be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.

Member Service Representative Responsibilities:

  • Answering phone calls and written questions, concerns, and complaints regarding membership.
  • Providing information on membership fees, policies, processes, benefits, products, and services.
  • Actively listening to members and identifying their needs.
  • Recommending and cross-selling products and services to members and potential members.
  • Investigating and resolving or escalating membership and payment issues.
  • Assessing member eligibility and processing payments, applications, and requests.
  • Documenting all inquiries and maintaining accurate membership records.

Member Service Representative Requirements:

  • High school diploma/GED.
  • Customer service experience required.
  • Sales experience beneficial.
  • Excellent communication skills, both written and verbal.
  • Good listening and interpersonal skills.
  • Strong attention to detail.
  • Computer literate.

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