Member Service Representative Interview Questions

Member Service Representative Interview Questions

June 3rd, 2019

Member Service Representatives assist an organization's members with questions and concerns, process member requests, and provide information about products, services, and benefits.

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Interview Questions for Member Service Representatives:

1. How do you define excellent member service?

Shows whether the candidate knows what is expected of a Member Service Representative.

2. How do you determine what a member's needs are?

Reveals active listening skills and the ability to ask the right questions to accurately identify a member's needs.

3. What do you consider before recommending products and services to members?

Demonstrates work experience. Look for candidates who consider a member's needs, purchase patterns, and budget.

4. How do you handle angry callers?

Shows the ability to remain calm and professional as well as the candidate's communication and problem-solving skills.

5. Can you describe the customer service tools and software you have worked with?

Reveals work experience and computer literacy.

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