Ticket Booth Supervisors, also known as Ticket Office Supervisors, manage all service-orientated operations within the ticket office. They act in a managerial role and supervise staff with the ordering and sale of tickets. They also interact with customers and respond to customer complaints.
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Ticket Booth Supervisor Job Description Template
We are looking for an experienced Ticket Booth Supervisor to oversee our ticket booth operations. As a Ticket Booth Supervisor, you will be responsible for selecting, placing, and promoting ticket booth staff, ensuring the proper booking and sale of tickets, and maintaining daily records of business transactions. You may also be required to meet with event promoters and personally deal with customer complaints.
To ensure success as a Ticket Booth Supervisor, you should have extensive managerial experience, a friendly and professional demeanor, and detailed knowledge of computerized ticket systems. A top-notch Ticket Booth Supervisor ensures the smooth running of ticket sales, motivates staff, and quickly sorts out customer complaints.
Ticket Booth Supervisor Responsibilities:
- Overseeing the ordering, sales, and accounting of tickets.
- Supervising the selection, placement, and promotion of ticketing staff.
- Overseeing staff training activities and designing motivational strategies.
- Managing and troubleshooting the computer ticketing system.
- Ensuring compliance with company and industry standards.
- Meeting with event promoters and company representatives.
- Preparing ticket office reports.
- Assisting with the collection and distribution of marketing material.
- Interacting with customers and handling complaints.
- Maintain daily records of business transactions including ticket sales, receipt deposits, complimentary tickets, and bad debts.
Ticket Booth Supervisor Requirements:
- Bachelor of Business Management (BBM) degree or similar.
- Proven experience as a Ticket Booth Supervisor.
- Detailed knowledge of computerized ticketing systems and software.
- Experience with industry office software and accounting systems.
- Knowledge of supervisory practices and principals.
- Friendly and professional demeanor.
- Ability to motivate staff.
- Excellent communication and interpersonal skills.
- High-level numeracy skills.
- Ability to remain calm in stressful situations.
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