Legal Receptionist Interview Questions

Legal Receptionist Interview Questions

March 12th, 2020

Legal receptionists create a positive first impression at the front desk of law firms, government offices, courthouses, and corporate legal departments, greeting clients and visitors, and answering calls. They ensure that appointments are scheduled and confirmed, and that mail and deliveries are managed.

When interviewing Legal Receptionists, look for energetic, friendly candidates with demonstrable receptionist experience, and exceptional administrative and interpersonal skills. Be wary of those who lack professional etiquette, and those who can't offer appropriate solutions to frequently-encountered reception desk challenges.

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1. How would you greet a visitor arriving at reception?

Demonstrates professionalism, as well as communication skills.

2. How would you handle a caller demanding to speak with someone in a meeting?

Tests the applicant's interpersonal and problem-solving skills.

3. What software have you previously used to schedule appointments?

Highlights computer skills and industry experience.

Evaluates the candidate's prioritizing and decision-making skills.

5. What would you do if you accidentally drop a forwarded call?

Reveals professionally appropriate problem-solving skills, or a lack thereof.

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