Help Desk Analyst Interview Questions

Help Desk Analyst Interview Questions

September 12th, 2019

Help Desk Analysts diagnose and remedy problems with people's computer-related equipment. Iterations of this title include Service Desk Analyst, Help Desk Technician, Desktop Support Technician, and Support Specialist.

When interviewing Help Desk Analysts, the strongest candidate will demonstrate a pragmatic and flexible approach to service provision. Avoid candidates who cannot triage requests for assistance.

Special Offer

Post a Help Desk Analyst job to 100 job boards with one submission.

Post Jobs for FREE

Post to over 100+ job boards.

Reach over 150 million candidates.

Completely free trial, no credit card required.

Interview Questions for Help Desk Analysts:

Tests knowledge about pertinent software.

2. Why might a computer be switching off sporadically?

Examines troubleshooting skills.

3. What would you do if you needed to install essential updates while someone was using their computer?

Illustrates problem-solving techniques and communication style.

4. How would you help a coworker who kept asking for the same support?

Reveals the ability to provide practical support that promotes self-sufficiency.

5. When would you conduct inspections on our infrastructure?

Highlights expectations about the maintenance of IT-related equipment.

Related Hiring Resources