Help Desk Technician Job Description

Help Desk Technician Job Description

May 16th, 2019

A Help Desk Technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware and software. A Help Desk Technician responds to customer queries to provide technical assistance.

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We are looking for a tech-savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Help Desk Technician Responsibilities:

  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Training other staff on troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.

Help Desk Technician Requirements:

  • An Associate's degree in computer science or related field.
  • A strong working knowledge of computer systems, hardware, and software.
  • Good problem-solving, analytical, and team-working skills.
  • Excellent communication and interpersonal skills.
  • An openness to learning new technologies.

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