Front Office Assistant Job Description

Front Office Assistant Job Description

September 8th, 2020

Front Office Assistants perform day-to-day administrative tasks in office environments, ranging from medical facilities to big corporations. They schedule and confirm appointments, direct incoming calls, and welcome visitors. They may also be required to handle basic inquiries and sort mail.

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Front Office Assistant Job Description Template

We are looking for a capable and friendly Front Office Assistant to work at our reception area. In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors. You may also be required to order office supplies.

To ensure success, Front Office Assistants should possess experience in office administration and the ability to communicate with members of the public. Top-class candidates are capable administrators who make visitors arriving at the reception area feel welcome.

Front Office Assistant Responsibilities:

  • Reporting to management and performing administrative duties.
  • Answering telephone calls, as well as screening and forwarding calls.
  • Scheduling and confirming appointments, meetings, and events.
  • Welcoming and assisting visitors in a friendly and professional manner.
  • Handling basic inquiries and sorting mail.
  • Copying, scanning, and filing documents.
  • Monitoring office supplies and ordering replacements.
  • Keeping the reception area tidy and observing professional etiquette.
  • Performing other administrative tasks, if required.

Front Office Assistant Requirements:

  • High School Diploma or GED.
  • Formal qualification in office administration, secretarial work, or related training.
  • 2-3 years of experience in a similar role.
  • Exceptional ability to create a welcoming environment.
  • Experience in answering and screening calls, as well as scheduling appointments.
  • Ability to observe business etiquette and maintain a professional appearance.
  • Proficiency in appointments scheduling and call forwarding systems, such as Resource Guru and AVOXI.
  • Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.
  • Working knowledge of printers, copiers, scanners, and fax machines.
  • Excellent interpersonal and communication skills.

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