Floor Staff Interview Questions

Floor Staff Interview Questions

August 27th, 2019

Floor Staff work in the foodservice industry where they are responsible for assisting the wait staff in providing quality customer service to patrons. They help patrons locate suitable tables, ensure that tables are clean and properly set, and respond to patrons’ requests.

When interviewing Floor Staff, the most suitable candidates will demonstrate enthusiasm, efficiency, and a passion for engaging with patrons. Be wary of candidates who have low energy, ineffective communication skills, and poor customer service skills.

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Interview Questions for Floor Staff:

1. What would you do if all the waitrons were busy and a group of patrons was waiting to have their order taken?

Demonstrates the candidates' industry knowledge, problem-solving skills, and experience.

2. How would you handle a disrespectful patron?

Demonstrates the candidates' communication and customer service skills.

3. What would you do if a waiter was slacking on his duties and kept asking you to cover for him?

Demonstrates the candidates' communication and problem-solving skills.

4. How would you communicate to an elderly patron that he or she hadn’t paid enough to cover the bill?

Demonstrates the candidates' patience as well as communication and customer service skills.

5. What would you do if a young child had spilled a beverage all over the table and floor?

Demonstrates the candidates' industry knowledge, problem-solving skills, and experience.

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