A Concierge is the first person that clients see when entering a business. They complete many important roles within a company including answering phones, accepting mail and courier deliveries, arranging transportation and assisting with in-house events.
Concierge Interview Questions:
1. Share an experience you had in dealing with a challenging person and how you dealt with the situation.
Demonstrates the candidate’s experience in customer service.
2. What is the key to success when interacting with clients?
Tests the candidate’s customer service skills and understanding of good etiquette.
3. Why should we hire you?
Reveals their education and training background.
4. Can you give me an example of a time when you went above and beyond what was expected of you?
Demonstrates the candidate’s ability to deliver outstanding customer service.
5. What does discretion mean to you?
Shows the candidate’s ability to handle sensitive and personal information.