Case Manager Job Description

Case Manager Job Description Template

We are interested in hiring a new case manager to join our team and take ownership of a number of new and existing cases. You should have previous experience as a case manager owning a large portfolio of cases. You will need a bachelor's degree in a relevant field and experience working with clients to develop treatment plans.

Case Manager Responsibilities:

• Managing a portfolio of cases.
• Meeting with clients on a regular basis.
• Establishing and maintaining effective relationships with key stakeholders.
• Proactively managing providers.
• Working in accordance with relevant legislation, health care best practices, and internal policy and procedure.
• Accurately updating and maintain cases.
• Maintaining accurate, up-to-date case information.
• Helping to manage patient health care needs and services in areas such as long-term care, mental health, substance abuse, and geriatric care.
• Work with clients to create a treatment plan.
• Work with each service provider on a discharge plan.

Case Manager Requirements:

• Bachelor’s degree or master's degree in business, communications, social work, or related field.
• Experience as a case manager.
• Experience working with clients to develop a treatment plan.
• Sound knowledge of legislation relevant to cases.
• Valid driver's license.
• Background in health care, social work, mental health, disability care, substance abuse recovery, geriatric care, and long-term care.
• Demonstrated experience within a customer service environment.
• Excellent communication skills, both written and verbal.
• Outcome-focused with the ability to manage competing demands.