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Technical Account Manager Job Description Template:
We are looking for a tech-savvy technical account manager to build our client base and increase customer satisfaction by providing technical support before and after-sales. The technical account manager should be able to satisfy client queries in a timely manner and train clients to use products as well as work with the sales team to increase sales.
To be successful as a technical account manager, you should have excellent technical skills and knowledge, as well as sales ability and interpersonal skills. Ultimately, a good technical account manager is tech-savvy, analytical, and well organized.
Technical Account Manager Responsibilities:
- Increasing sales and winning new business.
- Providing technical support to customers before and after-sales.
- Evaluating customer needs to suggest upgrades or additional features.
- Training customers to use their products.
- Answering product-related queries in a timely manner.
- Maintaining customer relationships and ensuring customer satisfaction.
- Providing reports to developers and stakeholders on product performance.
- Ensuring deliveries arrive on time and in a good condition.
- Tracking account metrics.
Technical Account Manager Requirements:
- A bachelor's degree in computer science or engineering.
- Experience in technical support and sales.
- Good technical and product knowledge.
- Excellent communication and interpersonal skills.
- Good critical thinking and problem-solving skills.
- Working knowledge of sales software.