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Interview Questions for Schedulers:
1. What challenges do you expect to encounter as a scheduler?
Demonstrates the candidate’s industry knowledge and experience.
2. How do you ensure that patients are not double-booked?
Demonstrates the candidate’s organizational skills.
3. How would you handle an angry patient who insists you got his/her appointment wrong?
Demonstrates the candidate’s conflict resolution and problem-solving skills.
4. What do you do when a physician has called in sick and you have many appointments scheduled?
Demonstrates the candidate’s experience and problem-solving skills.
5. What would you do if you are unable to answer a patient’s question?
Demonstrates the candidate’s experience and customer service skills.