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Interview Questions for Schedulers:

1. What challenges do you expect to encounter as a Scheduler?

Demonstrates the candidate’s industry knowledge and experience.

2. How do you ensure that patients are not double-booked?

Demonstrates the candidate’s organizational skills.

3. How would you handle an angry patient who insists you got his/her appointment wrong?

Demonstrates the candidate’s conflict resolution and problem-solving skills.

4. What do you do when a physician has called in sick and you have many appointments scheduled?

Demonstrates the candidate’s experience and problem-solving skills.

5. What would you do if you are unable to answer a patient’s question?

Demonstrates the candidate’s experience and customer service skills.

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