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Medical Receptionist Job Description Template

We are looking to hire a medical receptionist with excellent organizational and administrative skills. Medical receptionists are expected to be compassionate and discrete with superb time management and record-keeping skills.

To ensure success, medical receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.

Medical Receptionist Responsibilities:

  • Greet and attend to patients in person and over the phone.
  • Professionally assist doctors, staff, visitors, and patients.
  • Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
  • Answer all phone calls in a professional and courteous manner.
  • Perform all duties within HIPAA regulations.
  • Maintain confidentiality of all doctor, staff, and patient information.
  • Schedule appointments between doctors and patients.
  • Liaise between medical departments with discretion and professionalism
  • Adhere to policy and procedures during all activates.
  • Assist with admissions/treatment as per agreed protocols.
  • Ensure that stock levels are adequate and orders are made timeously.
  • Communicate medical results to patients under clinical supervision.
  • Complete accurate documentation of patient visits.

Medical Receptionist Requirements:

  • Bachelors degree (advantageous).
  • Administration certification (essential).
  • 2 years of experience at a healthcare facility in a medical receptionist role (essential).
  • Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly advantageous).
  • Innovative thinker with strong conceptual and problem-solving skills.
  • Meticulous attention to detail with the ability to multi-task.
  • Strong organizational, administrative, and planning skills.
  • Ability to work under pressure and react effectively to emergency situations.
  • Ability to use discretion while working with sensitive information.
  • Excellent documentation, communication, and IT skills.
  • Passionate about healthcare excellence.

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