Interview Questions for Intake Coordinators:
1. Which computer programs work best for organizing a filing system?
Tests the candidate's computer literacy and organizational skills.
2. How would you go about verifying a patient's insurance information?
Tests the candidate's experience and attention to detail.
3. How do you keep patient information confidential?
Tests the candidate's discretion and ability to follow best practices for confidentiality.
4. What would you do if the phone is ringing and a patient is waiting to be assisted?
Tests the candidate's ability to prioritize tasks and their customer service instincts.
5. What procedure do you follow when scheduling a patient's appointment?
Tests the candidate's ability to manage and update schedules effectively.