Desktop Support Technician Job Description

Desktop Support Technician Job Description

August 26th, 2019

Desktop Support Technicians maintain computer-related infrastructure and assist individuals experiencing IT difficulties. Also referred to as Help Desk Technicians, Desktop Support Technicians may conduct their duties remotely or in person.

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Desktop Support Technician Job Description Template

We are searching for a solution-focused Desktop Support Technician to provide our employees with hands-on, systematic support. The Desktop Support Technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.

To be successful as a Desktop Support Technician, you should be highly skilled in the fitting and upkeep of computers and their networks. A remarkable Desktop Support Technician will gauge computer proficiency in every individual, and then proceed to tailor their services in a suitable manner.

Desktop Support Technician Responsibilities:

  • Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
  • Receiving and documenting requests for support.
  • Deciding on the most suitable ways of providing aid.
  • Delivering IT and related assistance upon request, or as you deem suitable.
  • Configuring new desktops, routers, modems, and similar devices.
  • Performing routine inspections and upkeep of existing installations.
  • Updating computer operating systems and other important software, as needed.
  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.
  • Providing suggestions on appropriate training for staff.

Desktop Support Technician Requirements:

  • Associate's degree in a computer-centered discipline.
  • Pertinent Bachelor's degree is strongly preferred.
  • Experience as a Desktop Support Technician or equivalent.
  • Familiarity with all TeamViewer functions.
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Forbearing, flexible, and supportive.

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