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Interview Questions for Customer Support Representatives:

1. How would you define good customer service?

Reveals knowledge about how good customer service is conducted.

2. Have you ever dealt with a difficult customer? How did you manage this?

Demonstrates emotional intelligence in dealing with a difficult customer as well as conflict resolution skills.

3. What steps would you take if a customer reported a technical issue that you did not have an answer to?

Demonstrates problem-solving skills.

4. The customer points out a problem with a product or service. How would you respond?

Demonstrates communication skills.

5. What do you think makes a good team player?

Reveals the ability to work within a group.

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