Customer Support Executives manage teams of representatives who provide customer service and support to clients. Customer Support Executives create policies and procedures to ensure a standardized level of delivery.
When Interviewing Customer Support Executives, the most suitable candidates will be confident and display outstanding communication skills with a passion for engaging with all role players to achieve success. Be wary of candidates who lack confidence and display low energy for this high-paced job.
Interview Questions for Customer Support Executives:
1. How would you describe your role as an executive in relation to your team?
Demonstrates the candidate's understanding of the role of a manager.
2. How will you use quality assurance surveys to measure the success of your team?
Tests analytical skills.
3. How would you handle a customer complaint that is brought to your attention?
Demonstrates interpersonal and problem-solving skills.
4. Can you explain the importance of providing customer support?
Tests industry knowledge.
5. Why is it necessary to have policies and procedures in place?
Tests industry knowledge and experience.
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