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Interview Questions for Client Support Specialists:
1. What steps do you follow to help a customer who is having technical difficulties with setting up a product?
Assesses the candidate's experience and ability to translate technical data into layman's terms.
2. Can you describe a time when you've handled an unreasonable client?
Reveals the candidate's conflict resolution skills and ability to remain calm and focused under pressure.
3. Which task did you initially find challenging in this role and how did you address it?
Highlights the candidate's work history and ability to learn and grow from past experiences.
4. What information would you include in a customer feedback report and how would you present it?
Examines the candidate's specialist knowledge and organizational skills.
5. Can you explain how you keep up to date with product updates and development?
Demonstrates the candidate's ability to take proactive steps to stay informed.