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Customer Support Manager Interview Questions

Top 5 customer support manager interview questions with detailed tips for both hiring managers and candidates.
Paul Peters
By Paul Peters, May 6, 2021
Paul Peters is the Chief Editor of Betterteam. He's a former print journalist and small business owner and has written articles for a variety of newspapers, magazines and websites.
Customer Support Manager providing insight to his team member

The customer support manager leads the customer support strategy, ensuring that business clients receive excellent and consistent service from well-trained staff.

The ideal candidate will have experience recruiting new employees, managing the budget, and training staff to stay up-to-date on new trends in the industry. Avoid candidates with a lack of experience in managing, hiring, and training staff.

Interview Questions for Customer Service Managers:

1. Why should we hire you as a customer support manager?

Highlights in-depth job knowledge, experience, education, and communication skills.

2. How would you handle a dissatisfied customer?

Tests interpersonal and mediation skills.

3. What attributes do you look for when recruiting a new employee?

Shows the ability to employ qualified staff.

4. If an employee is not performing well, how would you handle the situation?

Tests the candidate’s interpersonal, management, and leadership skills.

Demonstrates work ethic and knowledge of the latest industry trends.

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