Counter Attendant Job Description

Counter Attendant Job Description Template

We are looking for a personable counter attendant to welcome our guests in a friendly and polite manner. The counter attendant’s responsibilities include maintaining cleanliness, attending to customers’ requests, serving food or packaging it for takeaway, and accepting payments.

To be successful as a counter attendant, you will carefully listen to customers to ensure accuracy when taking requests and demonstrate exceptional problem-solving abilities. A top-notch counter attendant should always strive to deliver outstanding customer service.

Counter Attendant Responsibilities:

• Greeting customers as they arrive and making them feel welcome.
• Directing customers to their seats and the restroom, answering questions about the menu, and making note of special requests, if required.
• Serving food to diners from a counter or, if seated, taking their orders.
• Communicating food and drink orders to the kitchen staff.
• Assembling and packaging takeaway orders.
• Maintaining cleanliness standards by keeping the counters, tableware, and utensils clean.
• Replenishing food supplies when required.
• Presenting customers with the bill and processing payments.
• Complying with company policies.

Counter Attendant Requirements:

• A high school diploma or GED.
• Previous customer service experience is preferred.
• Working knowledge of promoting, selling, and packaging food products.
• The ability to process bills and cash registers.
• Experience working with POS systems.
• The ability to adhere to and uphold sanitization standards.
• Excellent listening and communication skills.
• A positive attitude and a polite and friendly demeanor.