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Interview Questions for Client Servicing Executives:
1. What does good customer service entail?
Demonstrates the candidate's industry knowledge, analytical, and customer service skills, as well as experience.
2. How would you convince a client to continue using a product he or she was initially unhappy about?
Demonstrates the candidate's communication, customer service, and problem-solving skills.
3. Would you ever bend company rules to assist a client?
Demonstrates the candidate's honesty.
4. What would you do if you were unable to understand a client who did not speak English as a first language?
Demonstrates the candidate's problem-solving and customer service skills.
5. How would you handle a client who had unrealistic expectations towards a popular product?
Demonstrates the candidate's communication and customer service skills.