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Interview Questions for Client Services:

1. Tell me about a challenging client service experience. What did you learn?

Assesses whether the candidate’s experience and problem-solving skills match the job requirements.

2. Can you share a few of your tips for building positive client relationships?

Reveals the candidate's knowledge and experience, and demonstrates whether the tips are appropriate.

3. A client calls, demanding a refund that she doesn't qualify for. What do you do?

Tests interpersonal and problem-solving skills, and reveals whether the candidate responds in a professional manner.

4. Can you describe your steps for keeping informed on the latest products?

Highlights experience, as well as potential weaknesses.

5. Can you tell me which CRM software you’ve used, works the best for you? Why?

Evaluates the candidate's experience in using customer relationship management software, as well as their knowledge of electronic recordkeeping.

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