Quickly being replaced by applications and automated systems, bank teller jobs are expected to decline by 8% between 2014 and 2024.
Despite diminishing numbers, they still play a vital role in bank customer service. Asking the right bank teller interview questions can help you make sure the staff you hire is perfect for this customer service role.
Hire Tellers that Out Perform Machines
Bank tellers are one entry-level position that seems doomed by the rise of automated operations. The data shows a different story, however. Gen Z and Millennials voice a strong preference for visiting bank branches when making significant banking decisions. The motivator? Personal attention.
As banks trim personnel in favor of tech, hiring expert customer service personnel for bank teller positions has never been more important.
Customers who come to the branch are looking for friendly and knowledgeable staff who can guide them through tough financial choices. The right bank teller interview questions can help you make certain your bank has the right team at work.
Question # 1: Why do you want to be a bank teller?
A bank teller’s job is repetitive and often boring. It takes a special type of personality to remain excited about this type of work and to carry their positive emotion into the workplace and to the customer.
Tellers are, first and foremost, customer service employees. Look for an answer that shows commitment to providing a great customer experience and a strong interest in advancing within the bank.
Question #2: Are you comfortable working with large amounts of money?
Temptation is something many bank tellers will face on a regular basis. Handling large amounts of money can be intimidating and, for some individuals, uncomfortable. Tellers will have to handle large sums regularly. You need to be certain they can handle it.
Question #3: Name one ethical dilemma you faced in your last job. How did you handle it?
You’re looking for an employee with strong ethical and moral character.
Someone who won’t be tempted by opportunity or give in to bribes. You also need an employee who is willing to inform a manager about poor ethical conduct of co-workers or even superiors. This question can give you insight into what they applicant views as morally acceptable and morally reprehensible.
Question #4: Why did you choose our bank?
Watch out for false compliments. You want someone who is honestly interested in working for your bank and can tell you exactly why. It might be a social stance the bank has, specific products it offers, a personal anecdote, or years of banking with the institution.
Be wary of applicants who are trying too hard to please you, can’t name a real reason, or provide shallow answers. The enthusiasm they demonstrate in this question is the same enthusiasm you hope they’ll show daily at work.
Question #5: Have you ever worked at a bank before?
If an applicant has experience working in a bank, why did they leave their previous job? If not, do they have any relevant customer service work experience? Expect clear, well-prepared answers that give you information about the applicants’ work history and suitability for the industry.
Question #6: What banking products do you personally use and why?
This question gives the applicant an opportunity to ‘sell’ you the products they use. If they’re passionate about a particular banking product, they may be able to sell your patrons on it, too.
Question #7: If you saw a coworker stealing, how would you handle the situation?
This is a tough question, but an important one for tellers. Trust among coworkers is important, but loyalty to the bank is more important.
Listen carefully to how the applicant answers this question. You want to hire someone who is honest to a fault and able to confide in superiors even when it may endanger their personal relationships with coworkers. You are also looking for a conflict-avoidant personality or someone who can diffuse conflict quickly and easily.
Additional Interview Questions to Ask:
- How will you stay motivated?
- Give an example of great customer service you delivered in your current job.
- What characteristics do you think good tellers possess?
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