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Interview Questions for Bank Tellers:
1. Why do you want to be a bank teller?
A bank teller’s job is repetitive and often boring. It takes a special type of personality to remain excited about this type of work and to carry their positive emotion into the workplace and to the customer.
Tellers are, first and foremost, customer service employees. Look for an answer that shows commitment to providing a great customer experience and a strong interest in advancing within the bank.
2. Are you comfortable working with large amounts of money?
The temptation is something many bank tellers will face on a regular basis. Handling large amounts of money can be intimidating and, for some individuals, uncomfortable. Tellers will have to handle large sums regularly. You need to be certain they can handle it.
3. Name one ethical dilemma you faced in your last job. How did you handle it?
You’re looking for an employee with strong ethical and moral character.
Someone who won’t be tempted by opportunity or give in to bribes. You also need an employee who is willing to inform a manager about the poor ethical conduct of co-workers or even superiors. This question can give you insight into what the applicant views as morally acceptable and morally reprehensible.
4. Why did you choose our bank?
Watch out for false compliments. You want someone who is honestly interested in working for your bank and can tell you exactly why. It might be a social stance the bank has, specific products it offers, a personal anecdote, or years of banking with the institution.
Be wary of applicants who are trying too hard to please you, can’t name a real reason, or provide shallow answers. The enthusiasm they demonstrate in this question is the same enthusiasm you hope they’ll show daily at work.
5. Have you ever worked at a bank before?
If an applicant has experience working in a bank, why did they leave their previous job? If not, do they have any relevant customer service work experience? Expect clear, well-prepared answers that give you information about the applicants’ work history and suitability for the industry.
6. What banking products do you personally use and why?
This question gives the applicant an opportunity to ‘sell’ you the products they use. If they’re passionate about a particular banking product, they may be able to sell your patrons on it, too.
7. If you saw a coworker stealing, how would you handle the situation?
This is a tough question, but an important one for tellers. Trust among coworkers is important, but loyalty to the bank is more important.
Listen carefully to how the applicant answers this question. You want to hire someone who is honest to a fault and able to confide in superiors even when it may endanger their personal relationships with coworkers. You are also looking for a conflict-avoidant personality or someone who can diffuse conflict quickly and easily.
Additional Interview Questions to Ask:
- How will you stay motivated?
- Can you describe a time you had to deliver great customer service?
- What characteristics do you think good tellers possess?
Find your next bank teller with Betterteam. Post a job ad for free to top job boards and social media with a few clicks, giving the right applicants plenty of opportunities to find you.