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Technical Support Engineer Job Description Template

We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.

To ensure success as a technical support engineer, you should have in-depth knowledge of IT systems, high-level communication skills, and the ability to work independently. Ultimately, a top-class technical support engineer provides valuable IT assistance and support while maintaining strong customer relations.

Technical Support Engineer Responsibilities:

  • Responding to technical support tickets.
  • Contacting clients to find out the nature of the technical or IT issue.
  • Linking to clients' computers via remote access.
  • Traveling to clients' office or server location.
  • Installing new hardware, software, and networking systems.
  • Diagnosing and troubleshooting hardware, networking, and software issues.
  • Proposing simple and effective solutions.
  • Providing basic software training.
  • Maintaining good client relations.
  • Completing job reports.

Technical Support Engineer Requirements:

  • Bachelor’s degree in computer science or information technology.
  • Previous work experience as a technical support engineer or desktop support engineer.
  • In-depth knowledge of hardware and networking systems.
  • Knowledge of operating systems, web services, and API.
  • Knowledge of remote access systems such as TeamViewer.
  • Ability to troubleshoot complex software and hardware issues.
  • Excellent communication skills.
  • Critical thinker.
  • Good interpersonal skills.

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