Special Offer

Try Betterteam

Post your jobs to 100+ job boards

Post a Job
  • Reach over 250 million candidates.
  • Get candidates in hours, not days.

Interview Questions for IT Support Engineers:

1. Why do you think it is important for IT engineers to meet with clients face-to-face?

Shows understanding of the importance of maintaining good client relations.

2. How do you go about diagnosing problems with a client's computer systems?

Indicates knowledge of troubleshooting methodology and company best practices.

3. What is your preferred method of support, in person or via remote desktop?

Displays the character and technical skills of the candidate.

4. What have you found to be the most common IT issue clients experience?

Indicates knowledge of the industry and previous work experience.

5. What do you do when you cannot resolve a networking or software issue?

Indicates the candidate’s ability to follow company best practices and escalate issues when necessary.

Related Articles:

Technical Support Interview Questions

Top 5 technical support interview questions with detailed tips for both hiring managers and candidates.

Desktop Support Technician Interview Questions

Top 5 desktop support technician interview questions with detailed tips for both hiring managers and candidates.

IT Support Engineer Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in an IT support engineer job description.

Technical Support Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a technical support job description.

Desktop Support Technician Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a desktop support technician job description.