Service Delivery Managers maintain positive relationships with customers, manage company finances, meet deadlines, lead service delivery teams, and improve the company's services. Service Delivery Managers work in a variety of industries and can have both technical and administrative roles.
When interviewing Service Delivery Managers, look for candidates who demonstrate strong leadership and organizational skills. Take note of candidates who lack communication, teamworking, and customer service skills.
Service Delivery Manager Interview Questions:
1. What process or method do you use to establish an effective service delivery process?
Demonstrates candidates' experience and decision-making skills.
2. What process do you use to delegate tasks to your team?
Demonstrates candidates' decision-making and managerial skills.
3. What would you do if a project was running over budget?
Demonstrates candidates' problem-solving skills and their ability to manage the company's finances and develop budgets.
4. How would you handle a team member who was underperforming and receiving negative customer reviews?
Demonstrates candidates' leadership and motivational skills.
5. What do you think drives success in the service delivery industry?
Demonstrates candidates' knowledge, experience, and creative thinking skills.
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