Quality Managers see to it that all products and services meet quality standards before they are sold to customers. They are responsible for monitoring internal production processes, ensuring adherence to legal and safety standards and outlining quality expectations and standards.
When you're interviewing Quality Managers, candidates should demonstrate conscientiousness and attention to detail. Bad candidates will lack interpersonal skills and struggle to communicate effectively.
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Quality Manager Interview Questions:
1. How would you devise quality control processes?
Candidates should describe, in detail, the steps they would take to minimize oversight. Look for methodical approaches to quality assurance.
2. What has been your greatest achievement in quality management?
This gives candidates an opportunity to flaunt their professional achievements. Look for stories where candidates improved customer satisfaction rates or overhauled a quality inspection process that resulted in a significant decrease in product recalls.
3. What, in your opinion, is the most important attribute in a Quality Manager?
Candidates should list diligence, organization and attention to detail as essential characteristics of a Quality Manager.
4. What is your approach to delegation?
Candidates should describe how they encourage delegation as it fosters personal development and greater team spirit. They should make their subordinates aware of the responsibility that comes with decision making and the consequences of their actions.
5. Describe a time when you made a mistake in your duties. How did you manage your error?
Candidates should acknowledge the importance of diligence in their duties and how oversight could lead to product recalls, lawsuits and a significant loss of funds. Look for stories where candidates erred, rectified their error and learned a valuable lesson from it.