Order Clerk Job Description

Order Clerk Job Description Template

We are looking for a methodical order clerk to liaise with customers, document and process their orders, and ensure that the items are received on time. The order clerk’s responsibilities include quoting prices of the items ordered, finalizing shipping dates, preparing contracts, and dealing with customer complaints.

To be successful as an order clerk, you must verify customer and order information for accuracy, inform customers about shipping details, and recommend products or services that will meet customers’ needs. A top-notch order clerk will establish excellent customer relations and keep the clients informed about the status of their orders.

Order Clerk Responsibilities:

• Receiving orders from customers via mail, phone, or other electronic means.
• Obtaining customers’ details and billing information, and entering the information correctly on the order form.
• Notifying departments when supplies of items are low, or when orders could deplete available supplies.
• Informing customers about prices, shipping dates, and anticipated delays.
• Preparing invoices, shipping documents, and contracts.
• Forwarding information to the correct departments for delivery of the order.
• Inspecting outgoing orders to ensure compliance with customer specifications.
• Reviewing orders for completeness and forwarding incomplete orders for further processing.
• Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments.
• Recommending merchandise or services that will meet or improve upon customers’ needs.

Order Clerk Requirements:

• A high school diploma or GED.
• Prior work experience in a similar field is preferred.
• SAP MM experience is preferred.
• Computer literacy, including word processing, spreadsheet software, and database applications.
• Willingness to receive on-the-job training
• An excellent rapport with customers.
• The ability to handle customer complaints in a professional and calm manner.
• Excellent written and verbal communication skills.
• Analytical thinking, and excellent attention to detail.
• Superb time management skills and the ability to coordinate team activities.