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Medical Billing Clerk Interview Questions

Top 5 medical billing clerk interview questions with detailed tips for both hiring managers and candidates.
By Paul Peters, Updated Mar 1, 2021
Medical billing clerk accepting payment from a patient.

The responsibilities of a medical billing clerk range from taking calls from patients or medical aid companies about accounts and medical insurance policies, to inputting patient data using computer software, to providing statements for payment and following up on accounts that are long overdue.

When interviewing medical billing clerks, top candidates will have excellent communication skills and experience in data input to accurately record patient information and billing details. Be wary of candidates who do not appear to be assertive and who are not familiar with medical billing software programs.

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Interview Questions for Medical Billing Clerks:

1. What qualities should a medical billing clerk possess and why?

Evaluates the candidate's understanding of the qualities required to perform well.

Determines the candidate’s willingness to self-educate in order to stay abreast of billing trends.

3. How do you deal with patients whose medical bills are seriously overdue?

Evaluates the candidate’s interpersonal skills and reveals how they manage overdue accounts.

4. Which medical billing software system would you recommend and why?

Assesses the candidate’s work experience on accounting software packages.

5. How do you cope when you have a very rude client and your patience is stretched?

Assesses the candidate’s ability to cope under pressure and to remain polite.

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