Hotel Manager Job Description

Hotel Manager Job Description

Last updated September 11th, 2018

A Hotel Manager oversees all operations and day-to-day activities in a hotel organization. They take on a variety of duties including managing everything from accounting, sales, business development, and customer service. Also referred to as a Hotel Operations Manager.

Hotel Manager Job Description Template:

We are seeking a professional and customer-focused Hotel Manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.

To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

Responsibilities:

  • Oversee personnel including receptionist, kitchen staff, and office employees.
  • Monitor employee performance and conduct regular evaluations to help improve customer service.
  • Collect payments and maintain records of budgets, funds, and expenses.
  • Welcome and register guests once they arrive.
  • Resolve issues regarding hotel services, amenities, and policies.
  • Organize activities and assign responsibilities to employees to ensure productivity.
  • Create and apply a marketing strategy to promote the hotel’s services and amenities.
  • Coordinate with external parties including suppliers, travel agencies, and conference planners.
  • Evaluate hotel performance and ensure compliance with health and safety rules.
  • Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

Requirements:

  • Bachelor’s degree in Hospitality, Business Administration or relevant field.
  • A minimum of 3 years’ experience in hotel management or similar role.
  • Strong understanding of hotel management best practices and data entry software.
  • Outstanding interpersonal communication and customer service skills.
  • Exceptional leadership abilities with great attention to detail.

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