Front Desk Clerk Interview Questions

Front Desk Clerk Interview Questions

May 16th, 2019

Front Desk Clerks deal directly with the clients of a company and are often found in the hospitality or business industry. Their chief responsibilities include providing excellent customer support, greeting and directing clients, and overseeing basic administrative tasks.

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Front Desk Clerk Interview Questions:

1. Can you give an example of a time you successfully dealt with an unsatisfied client?

Reveals the candidate’s experience in a similar role.

2. How should you greet a new client?

Demonstrates the candidate’s people skills.

3. How would you handle multiple clients complaining?

Tests the candidate’s problem-solving and interpersonal abilities.

4. Can you describe how you would handle a situation where you have a client on the phone and in person?

Highlights the candidate’s multi-tasking skills.

5. What effective methods have you used to guarantee your daily schedule is organized?

Shows the candidate’s organizational skills.

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