1. Interview Questions
  2. Call Center and Customer Service Interview Questions

Engagement Manager Interview Questions

Top 5 engagement manager interview questions with detailed tips for both hiring managers and candidates.
By Paul Peters, Updated May 10, 2021
female Engagement Manager presenting details from her laptop to the client's team inside the office room

Engagement managers work closely with sales and marketing teams to foster positive client relationships. They ensure clients have access to company services, receive the benefits stipulated in their contract, and systematically improve the functions of a company's client relationship structure.

When interviewing candidates, look out for those who demonstrate outstanding communication and interpersonal skills, as the key duties entail communicating with clients. Be wary of candidates that don't have a background in customer service and/or sales.

Special Offer
Try Betterteam

Try Betterteam

Post your jobs to 100+ job boards

Post a Job
  • Reach over 250 million candidates.
  • Get candidates in hours, not days.

Interview Questions for Engagement Managers:

1. What are your methods for building positive relationships with customers?

Highlights candidates' ability to build lasting customer relationships.

2. How would you define your management style?

Reveals candidates' management experience and how it complements the employer's management style.

3. Which CRM software do you prefer, and why?

Shows candidates' knowledge of CRM software and their ability to adapt to new programs.

4. How would you improve our current customer relationship structure?

Tests candidates' preparedness and knowledge of customer relationship building.

5. A client has a service delivery issue. How do you go about resolving it?

Tests candidates' problem-solving and interpersonal skills.

Related Articles:

Customer Service Representative Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a customer service representative job description.

Customer Service Manager Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a customer service manager job description.

Engagement Manager Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in an engagement manager job description.

Customer Service Representative Interview Questions

Top 5 customer service representative interview questions with detailed tips for both hiring managers and candidates.

Customer Service Manager Interview Questions

Top 5 customer service manager interview questions with detailed tips for both hiring managers and candidates.