Call Center Manager Interview Questions

Call Center Manager Interview Questions

May 16th, 2019

Call Center Managers hire, train, and inspire other staff members, set objectives, and ensure that staff is prepared to provide excellent service. Strong candidates will be analytical and detail-oriented. Avoid candidates who lack customer service experience.

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Interview Questions for Call Center Managers

1. Have you ever improved a process or solved an operational issue? How did you do it? What impact did it have?

Demonstrates problem-solving skills.

2. How do you handle clients with unreasonable demands? Provide examples.

Shows adaptability and stress handling skills.

3. Explain what sort of issues you expect to handle as a manager and how you’d do it.

Reveals candidate’s job expectations.

4. How do you identify an agent’s strengths? Weaknesses? How would you use this information?

Demonstrates analytical skills.

5. Describe a time when you successfully navigated a disagreement with a coworker.

Shows ability to work with others.

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