Collection Agent Interview Questions

Collection Agent Interview Questions

June 26th, 2020

Collection Agents assist businesses to recover overdue payments from customers. They contact debtors by telephone, negotiate recovery plans, and prevent repeated payment delinquincy. They are also required to send statements of satisfied and delinquent debts to the Credit Bureau.

When interviewing Collection Agents, look for candidates with a solid understanding of debt management and the ability to work under pressure. Avoid candidates who lack negotiation skills and those with limited knowledge of best practices in debt collection.

Special Offer

Post a Collection Agent job to 100 job boards with one submission.

Post Jobs for FREE

Post to over 100+ job boards.

Reach over 150 million candidates.

Completely free trial, no credit card required.

Interview Questions for Collection Agents:

1. Can you tell me about a challenging debt recovery you succeeded with?

Assesses the candidate's experience and reveals whether the described scenario aligns with industry standards.

2. What are the most effective strategies for finding elusive debtors?

Evaluates the candidate's knowledge of publicly-available databases and records, as well as their experience in tracking down debtors.

3. How would you respond if a debtor is evasive when you remind them of payments?

Demonstrates the candidate's experience and their ability to remain patient, yet persuasive.

4. How would you determine how much a debtor could afford to pay back?

Tests the candidate's knowledge of developing manageable debt plans that help prevent repeated payment delinquency.

5. Which debt collection software have you found useful? Why?

Highlights the candidate's experience in working with industry-related software.

Related Hiring Resources