Artificial intelligence is no longer a distant reality - it's here and it is changing the way that businesses operate. More specifically, AI is moving into the field of Human Resources and transforming the way HR teams go about recruiting, training and managing employees.
Effective HR administration cannot be ignored, because it's too important for hiring, retention, and the overall health and efficiency of a workplace. But, just as emails and text messages changed the way that businesses communicate with each other and with their customers, artificial intelligence is stepping up to change the way that our HR departments function.
Popular AI Tools for Human Resources:
- Culture Amp.
- Microsoft 365.
It isn't as though AI will replace employees altogether in some futuristic utopia, but it does have the potential to reduce and streamline the HR workload. In case this all sounds like science fiction to you, let's look at a few examples of how AI is being used right now for human resource tasks.
AI Uses for Human Resources:
With AI recruiters, applicants can interact with an AI personality to submit their resume, answer basic questions, and pass preliminary screening tests. By delegating all of these functions to an AI system, recruiters can save time short-listing candidates, meaning that they can draw applications from a larger pool without the added labor of trying to determine which 10 out of 500 candidates might be worth calling back for an interview.
Leading companies like Amazon use AI to help recruit candidates for their open jobs. However, these systems can have flaws, just like people. In 2015, Amazon had to scrap its AI recruiting system after it was found that the system had a distinct bias towards male applicants.
2. Employee Retention
One of the more controversial uses of artificial intelligence in the workplace is the possibility that it could be used to gather and analyze data - data which may or may not indicate that an employee might be on the way out of your company. As invasive as it sounds, AI bots can actually comb through an employee's search history, emails, messages, and documents to identify anomalies and unusual activity that may suggest they are planning to quit their job. Because artificial intelligence can pick up on linguistic cues, systems can alert employers when a change in tone or word-choice is detected. These platforms already exist, but there are obvious privacy concerns, so it will be interesting to see how widespread the adoption of this particular AI function becomes.
What is machine learning?
Machine learning is the ability of an AI system to learn from a series of events and make decisions without acting upon direct instructions. The more data an AI system has access to, the more it can develop in order to handle a wider set of tasks and situations.
Data suggests that the average business spends at least $1,000.00 per employee per year on training. In a healthy business, it's ideal for employees to be learning new skills and digesting more knowledge about their industry. AI can help with this by facilitating courses that guide a person through new materials. Not only that, but an AI system can create assessments that are tailored to the individual.
Unlike conventional scored tests, games and task-oriented exercises can be used because the AI system can evaluate performance based on more than a basic set of metrics. The ability to deploy complex learning modules like this could be critical to the development of a business, particularly a large one where time does not allow for HR staff to train specialized employees.
4. Repetitive Tasks
Some HR employees have the responsibility of performing basic but repetitive tasks, like filling in forms or responding to inquires about company policies. These tasks might be important, but they can also consume valuable time. With an AI system that is programmed to perform these tasks, HR departments can be more efficient and actually save money over time by making the most of their employees' time.
Artificial intelligence is not a replacement for your employees, but it can be implemented in ways that take some of the weight of responsibility off of your HR department. Advances in AI technology will continue to change the way that HR teams function, but it is already clear that with the proper implementation it can bring many benefits to a business.
AI Uses for Human Resources:
- Employee retention.
- Repetitive tasks.